Shipping policy
At SMurban Hair, we carefully package every order to ensure that your hair arrives safely and in the best condition.
Processing Time
Orders are typically processed and prepared for shipping within 1-3 business days.
Please note that processing time does not include shipping time. Orders placed on weekends or holidays will begin processing on the next business day.
Order Cancellation
Orders may be cancelled within 4 hours of purchase, provided the order has not already been processed.
Once an order has been processed, it can no longer be cancelled. Please refer to our Returns & Exchanges Policy for information about eligible returns or exchanges.
To cancel an order please visit Contact Us or send an email to info@smurbanhair.com
Shipping Rates
Orders are shipped from Toronto, Ontario, Canada. We currently ship within Canada and the United States.
|
Shipping |
Canada |
US |
|
Standard (approx. 2-5 business days) – Orders below $300 |
$7.99 |
$12.99 |
|
Standard (approx. 2-5 business days) – Orders $300+ |
FREE |
FREE |
|
Express (approx. 1-2 business days) - Orders below $300 |
$14.99 |
$19.99 |
Please note: To qualify for free standard shipping or reduced express shipping your order must be at least $300 CAD before taxes and after discounts.
Delivery Times
Estimated delivery times depend on the destination and shipping carrier. Delivery times are estimates and are not guaranteed.
SMurban Hair is not responsible for delays caused by the shipping carrier, weather, holidays, customs, or other circumstances outside of our control.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please allow 48 hours for the tracking information to update on the carrier’s website after your shipping confirmation is received.
Shipping Address
Please carefully review your shipping address before completing your purchase. SMurban Hair is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. We will do our best to assist you before your order ships.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and is in the possession of the shipping carrier, SMurban Hair is not responsible for carrier delays.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members and neighbours and contact the shipping carrier to report the issue.
If your package is lost in transit, please contact us so that we can assist with the next steps.
Customs & Duties
For orders shipped to the United States, customers are responsible for any applicable custom duties, taxes, brokerage fees, or other charges imposed by the destination country. SMurban Hair is not responsible for these additional charges.