Refund policy

Returns & Exchanges Policy

At SMurban Hair, we want you to be happy with your purchase. Because our products are personal-use hair products, we have specific requirements for returns and exchanges to protect the quality and hygiene of our products.

Return Eligibility

Exchange or store credit requests are accepted on eligible items within 7 days of delivery.

To be eligible, the item MUST:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags, lace, packaging, and accessories attached and intact
  • Not have been washed, dyed, bleached, cut, brushed, combed, curled, straightened or otherwise altered
  • Not have been exposed to smoke, perfume, oils, or other products
  • Be returned in its original packaging

Hair that is tried on, worn, or altered will not be accepted.

We reserve the right to refuse any request where there is evidence of intentional damage, misuse, or alteration intended to circumvent this policy.

Damaged or Incorrect Items

At SMurban Hair, each order is carefully inspected and packaged with love before it is sent out to you, our valued customers.

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery and provide your order number and clear photos of the item and packaging. Do not alter, wash, wear, or style the item before contacting us. If the issue is confirmed, we will work with you to provide a replacement or exchange.

How to Request an Exchange

To request an exchange or store credit, please contact us within 7 days of receiving your order by emailing info@smurbanhair.com or sending a message through our website at www.smurbanhair.com/ContactUs.

Please include your order number and a description of the reason for your request. We may request photos of the item before approving. Do not send an item back without receiving instructions from SMurban Hair.

Return Shipping

Customers are responsible for the cost of return shipping for eligible exchanges.

Store Credit & Exchanges

Once your returned item is received and inspected, we will notify you whether your request has been approved. If approved, store credit will be issued for the eligible purchase amount, which can be used toward a replacement item. No cash refunds are offered.

Original shipping charges are non-refundable.

All Sales Are Final on items that do not meet the eligibility requirements above.